Hagleitner Hygiene shows an elegant solution to this challenge. Firstly, the needs of consumers of public rest rooms are satisfied (soap and towels never run out). This is a clear benefit for Hagleitner´s clients such as hotels, stadiums, shopping centres, etc. Hagleitner´s clients not only gain more satisfied consumers, but can save money by means of efficient refill logistics and optimised stockkeeping. All this together provides Hagleitner with a competitive advantage, that clients are willing to pay for.[hover_pack img="http://modul.ac.ae/wp-content/uploads/2017/05/net2.jpg" link="http://modul.ac.ae/wp-content/uploads/2017/05/net2.jpg" link_tab="on" img_title="" img_alt="" width="375" height="250" class="" radius="" effect="none" color="" opacity="100" title="" title_visible="on" title_delay="" title_slide="" title_rotation="" title_scale="on" title_fade="on" text="" text_visible="on" text_delay="" text_slide="" text_rotation="" text_scale="on" text_fade="on"] Knowing Something Is Broken Before It Gets Broken Imagine you know that something is broken before it gets broken: Towel dispensers make use of paper, a material that emits fine dust. If the drive roll of a towel dispenser becomes dusty, its power consumption increases. If a certain threshold is exceeded, a service employee is ordered to the site. The right drive roll can be cleaned at the right time. A breakdown of the dispenser as well as an expensive repair become obsolete thanks to predictive maintenance. Collecting data on previous consumption enables accurate predictions for future material consumption and wear. Re-orders become more precise and potential disappearance becomes much more obvious. Even Door Knobs Become Smart For the future, a smart door knob is under development. There will be no way out of a toilette before the hands are disinfected. This can be beneficial in hospitals as well as in food processing operations. With the data obtained and the proof that hands were definitively disinfected, compliance to hygienic standards can be significantly simplified and documented. In the use-cases mentioned above, the focus was on selling intelligent "things" (dispensers or door knobs including sensors). However, IoT goes much further and changes business models common in the IT sector. Many SaaS (Software as a Service) vendors prefer recurring revenue and ongoing customer loyalty over a one-time sale of a software package. Microsoft´s Office 356 for instance is offered in such a subscription. Printers can be paid per page printed out without actually purchasing them. As a result, more and more companies are in transition from producers to service providers; Pay-per-use instead of capital lockup, initial cost and maintenance cost. IoT makes it possible. Hagleitner Hygiene is once again taken as an example: the consumer stream can be measured by means of additional sensors in the washroom. This allows a pay-per-use model. The operator of a shopping centre, for example, thus has well-run lavatories and pays according to the degree of utilisation and the number of consumers. Services therefore become more and more important, even in the automotive industry. One day it will no longer be about the car as a possession and status symbol, which is owned, but about providing mobility as simple, safe, stress-free and comfortable as possible. Just having an idea for a viable IoT use case is not enough. It needs effective execution. Helpful for implementing at Hagleitner was that IT and R&D were connected strongly and were part of the same division. 130 scenarios were jointly discussed, prototypes were developed and installations were tested at the company's own headquarters. Finally, long-standing customers were involved, the products were further adapted and a roll-out started step by step. Digitisation and IoT provide lots of opportunities to all kinds of companies. But implementing use cases can be tricky. Often
- the necessary skills are missing within the company,
- IoT is virgin soil, even for many tech companies,
- common industry standards are missing, and
- the first IoT initiatives are often simply copying competitors instead of finding innovative solutions.